Returns Policy

Our refund and returns policy lasts 30 days.
If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned.
All these types of download purchase items will not be refunded.

The reason: (you have the design in your possession once sent to your Email, too easy to cancel a downloadable purchase and want to have it refunded and win a free design).

No refunds or exchanges will be made.

The custom design you have order and validated before shipping.

  • Gift cards
  • Downloadable software products
  • Custom designs.

Others of the physical product that are mailed. To finalize your return, we need a receipt or proof of purchase.

Link: Contact or email

Please do not send your purchase back , you need contact us first if you are less than fully satisfied with something you have ordered. We will be happy to arrange a refund for any reason, no questions asked.

There are certain situations where only partial refunds are granted:

Art Book with obvious signs of use:
Prints, designs, posters record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Non-received goods

Please check with your local post office collection point if you do not receive your order in the expected time frame – international shipments are sometimes held there with the Customs (service), even if a delivery note has not been received.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: {physical address}.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to only the company graphic black lotus.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at for questions related to refunds and returns.

Link: Contact or email

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